FAQ

How do discount codes work?

Once you reach the discount code page, click on "GET CODE" and then on "COPY CODE AND GO TO WEBSITE" to be redirected to the official website of the store. Paste the discount code in the dedicated box that you’ll find at some stage of the checkout process: your discount will be applied to the total amount of your cart.

The discount code doesn’t work. What should I do?

Double check the terms and conditions on the discount code page: you may have missed something on the way. It may also be that the promotion doesn’t work because of some technical issue or because it has been discontinued. Although we work on a daily basis to ensure our customers with maximum savings, some changes can go unnoticed. Use our form to get in touch with our customer service: we will try to solve the problem together.

If I have a discount code, can I share it on Discoup?

Absolutely yes! You can send us your discount codes through this form. We will make sure that it works and add it to the store page. Join our mission to help people save money!

What is the difference between a discount code and an offer?

Easy: if you find the button "GET CODE" right next to the promotion of your interest, that’s a discount code. This means that you have to copy and paste it at checkout in order to activate the discount.

On the other hand, if it’s an offer, you’ll find the button "GET SALE”: this means that you will not see an actual code, because the discount is already applied on the products included in the offer.

That offer was really good, will it be back?

Sometimes you fall in love with an offer and you wish it would never end... we understand! Don’t lose hope: sometimes stores renew the same promotion over and over again! Subscribe to our newsletter to make sure you won’t miss any!

I had issues with my order, who should I contact?

If you have issues with your order, you can contact the customer support of the store where you made the purchase: this way you will have the answers to all your doubts! At Discoup, we only promote offers and coupons, but we do not manage the actual sales.

I don’t want to receive your newsletter anymore. What should I do?

We’re sorry to see you go! But if you really want to leave us and no longer receive communications, just click on the "UNSUBSCRIBE FROM MAILING" button that you find at the end of our emails.

Have we answered all your questions?

If you have further questions, contact us,

we will get back to you as soon as possible!