Frequently Asked Questions

 

How do discount codes work?

1. Browse our website and search for the page of the shop you are interested in.
2. Click on “GET CODE” to see the discount code you want to use, as well as any info you need to know to use it correctly.
3. Copy it and proceed with any purchase on the store you’ve chosen by clicking the “CONTINUE TO THE WEBSITE” button.
4. Paste your discount code in its box during the checkout. The discount will be applied to the order’s total value.

I tried using the code but it’s not working. What should I do?

First of all, read the info available where you found the discount code. They are usually shown as “Details” under the name of the promo and might explain some conditions of use and other requirements. The code might not apply because of typographical errors as well. Also, the website might have some issues that block you from using the coupon even if you wrote it down correctly. The code could’ve been removed from the website by the company itself.

If you still can’t activate your discount code, feel free to contact us and we will help you, guiding you through the whole process to make everything much clearer.

Discount code or offer: what’s the difference?

A discount code is an alphanumeric string that you can find when clicking on the “GET CODE” button. You need to copy and paste it on the shop’s page before or during the checkout process. Sometimes it can be a bonus that automatically applies as soon as you click on our page and reach the store’s website.

An offer is a deal that you can recognize from the “GET SALE” button. Clicking it won’t show any discount code, because the promotion is already applied on a list of items available on the online store of your choice.

What types of discount codes are there?

There are many types of coupons available on most websites, which give you a different discounts: 

• Percentage discount code: this code grants you a specific percentage discount on selected products or on the whole order. For example, a 20% discount on a £100 order lets you save £20.
• Fixed promo code: this type of code gives you a fixed discount on your order or on chosen items, like £5 or £10 off.
• Extra coupon: one of the most-wanted codes, it allows you to get an extra discount on a product that is already on sale. These can be found mostly for Outlet items and during specific Sale events.
• Free delivery coupon: using this code during checkout lets you activate free delivery on your order. It usually removes the minimum order value requirement usually active on a store.
• Voucher for free gifts: by using this type of code at checkout you will get some free products in your next order.

Some coupons do not have a code, why?

Discoup mostly stores discount codes that you can redeem at checkout, but some might not have any code. This is because some offers apply automatically. How? Simply by clicking the “GET CODE” button. Doing so will lead you to the specific page for a promo or a single product through a special custom link we’ve created together with the brand itself.

How do influencer’s codes and UNiDAYS work?

Our list of offers includes some exclusive discounts for students. You can access them through third-party platforms such as UNiDAYS and StudentBeans, but only after verifying your ID and student status. You can do so only after creating an account. Complete this process and you’ll be able to enjoy some special deals.

Meanwhile, influencer discount codes are shared through social media platforms like Instagram and YouTube. Our team searches and collects them all before listing them in the brand’s page. As soon as they are added to Discoup’s website, we take care of sending you an alert if you follow that brand.

What do I have to do to get exclusive discounts?

Subscribe to our newsletter to receive emails with info on discounts and exclusive coupons. That’s the easiest and fastest way to discover which deals are available to you for a limited time. Create a Discoup account to customize your experience on our website, bookmarking your favourite brands. We will send you special notifications whenever a new promotion becomes available.

You can also download our official Discoup App on your Android smartphone or iPhone. Use it with your account to know everything about new discounts wherever you are, right when they start.

How do I find a brand or shop on this website?

Looking for discounts for the shops you love the most is easy. Use our website’s search bar on the top side of the main page. Click it to open the text field and write down your favourite brand’s name. It will instantly pop up, together with similar shops and a preview of the best active deals and coupon codes.

That deal was a steal, will it come back?

Did you find an amazing offer and want to take advantage of it once more? Or maybe you weren’t fast enough and couldn’t activate it before its expiration date? Do not worry, sometimes these deals come back after some time. By subscribing to the newsletter you will know everything in advance, avoiding the hassle of searching for that special promo. You could also pay a daily visit to our website to see which other discount codes and offers are waiting for you. 

I had some problems with my order, who should I contact?

Discoup only shows available discount codes and offers, and does not sell any item or provide any assistance on behalf of another shop. If you run into any issue while completing your purchase, ask for help from that store’s customer service. They will assist you with anything you need.

I do not want to receive the newsletter. What do I have to do?

If you do not want to receive our newsletter e-mails anymore, simply open one of them and click on the “DELETE SUBSCRIPTION” button. You can otherwise limit the amount of emails you receive. In order to do so and avoid missing out on amazing deals, click on “MANAGE SUBSCRIPTION” and set up the amount of messages you want to get.